POLICY LAST UPDATED ON November 1, 2016
The use of services from EbixLive Technologies [hereafter referred to as "EbixLive"] constitutes agreement to these terms.
We are confident that you'll be pleased with the EbixLive performance and support, however for your peace of mind we offer a no-question 7-Day Money Back Guarantee on all shared hosting plans. We take pride in our business so we'll probably ask you why you are leaving, but you will get a refund of hosting fees within 5 days of requesting it.
The refund will exclude any fees for domain registration, the domain will still belong to you and you can use it with any hosting company by updating the nameservers in the client area.
To request a refund of your account please open a Billing Department ticket. The full value (remainder of the term) of any payment for hosting fees will be refunded, we make no other charges or deductions.
Notes: Our money back guarantee does not apply to purchases of Domain Names ,SSL certificates, VPS, Dedicated Servers. Once purchased we cannot cancel them.
Accounts terminated for abuse (such as Spamming, or other usage against our Acceptable Usage Policy) shall not be refunded at anytime.